Customer Service: 8 Steps in Quality Service

“Customer Service” refers to how we relate to each other daily. Our customers are external (e.g., clients) and internal (e.g., employees). It is important that we respond to our customers with professionalism, compassion and integrity. It is also important that employees, clients, and work places are free from harm or danger. Safety is everyone’s business and responsibility.

See Quality Customer Service Gemba Card

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