Quality Service: Compassion – Rewarding Compassion

It’s important to recognize and reward it when you see people acting with compassion:

  • Use compassion as selection criteria for giving recognition and rewards;
  • Give recognition for compassion quickly – don’t wait until later;
  • Reward in a way that is meaningful to that person.

During the Gemba process, you will have many opportunities to display and observe compassion in action. Be sure to include instances of compassion in your collaborative coaching discussions.

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