Quality Service: Professionalism – Attitude


Your attitude and mind-set are keys to being professional and can determine your behavior and even your presentation of material. To maintain a professional attitude, you should:

  • Present a respectful demeanor when dealing with all individuals, whether client or coworker.
  • Stay positive. Negativity can be contagious and affect an entire team.
  • Commit to excellence in your position. Always give 100%.
  • Be responsible for your thoughts, feelings, works, and actions. You should “own” the choices you make.
  • Be flexible. Learn to multi-task and embrace a changing environment.
  • Be open to new ideas and learning new tasks and new techniques.
  • Be willing to assist coworkers and be a team player.
  • Focus on being an overall good employee and avoid a “that is not my job” attitude.
  • Understand that everyone has a different definition of “normal.” Just because something is different does not mean that it is wrong.
  • Remember to take time for yourself and step away if you need to refocus or recover from a negative situation.
  • Learn and practice healthy stress-relievers to maintain a positive outlook and demeanor.
  • Take pride in your position and strive to be the best at your job.

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