FACS: Backing OFF a Case Section – Absent Parent Information

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If you have entered invalid absent parent information and want to “back off’ of the update, you may do this as long as the EIL screen still shows ‘No AP Data Found’.

To back out of the absent parent information in this situation:

  1. Open the Case in FACS
  2. On the FACS toolbar, Click on ‘SAVE the Case’ icon.
  3. Click in the Show Free-form FF Update Screen box.
  4. Click “OK” or press enter on the keyboard.
  5. In the “Free-form FF Update Entry” box, type type I.1 = the absent parent code letter (a, b, c, etc.) of whichever parent you want to back off, followed by .999 = @.

    The example, shown here, shows how this would look if absent parent A was being back off.
  6. Click “OK”
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