First Contact Resolution: First Contact Resolution – Same Day Verification

First Contact Resolution (FCR) is an idea implemented to improve the process with SNAP intake and applications. This is in pilot in several County Offices. FCR is achieved by following three guiding principles. These are:

    • All clients are interviewed the same day they apply and eligibility is determined no later than the next business day.
    • Reduce steps in the process and eliminate hand offs
  • Obtain all verification while the client is present; don’t delay the decision.

The process for obtaining verification is outlined in the Snap Same-Day Verification Procedures document.

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