Aged, Blind, Disabled (ABD): Correcting Cases for Incorrectly Processed SSP

The following article covers three situations concerning the State Supplemental Payment (SSP).

  1. Worker immediately finds that the SSP that issued was not the correct amount.
  2. Worker finds that the SSP didn’t issue correctly for the last 6 months.
  3. Worker finds the SSP didn’t issue correctly for 7 months or more.

The following procedures apply if:

  • The incorrect income was used so the issued SSP was for less than it should have been
  • The SSP was improperly closed
  • The Finance tab was certified in such a way that no SSP issued when the client was eligible.

If the SSP that was issued was more than what the client was eligible for, correct the case then submit an overpayment. Refer to article: Aged, Blind, Disabled (ABD): How to Submit a Health-Related and Medical Services Overpayment.

  1. Worker immediately finds that the SSP that issued was not the correct amount.

The worker should correct the mistake (recertify the case or correct the income) then use the instructions in this article for the F17C to supplement the SSP. (It says TANF but instructions work for the SSP too.)

  1. Worker finds that the SSP didn’t issue correctly over the last 6 months.

The worker should correct the mistake (recertify the case or correct the income) then use the instructions in this article for the F17C to supplement the SSP. (It says TANF but instructions work for the SSP too.)

Refer to article: Supplements & Retro Certs for TANF (F17C and F17K).

  1. Worker finds the SSP didn’t issue correctly for 7 months or more.

An email is sent to the Health Related and Medical services mailbox hrms2@okdhs.org asking if the correct amount of SSP can be issued.

SSP is monitored to ensure the funds remain within the yearly budgeted appropriations in order to avoid possible recoupments. Therefore, an email will need to be sent to the Health Related and Medical Services mailbox hrms2@okdhs.org asking if the correct amount can be issued. The email will need to include the following information:

  • Case name
  • Case number
  • Months that will need to be issued (example: 01/2016 – 03/2017)
  • Amount for each month that will need to be issued
  • Why did it take so long to find the problem
  • What steps are being taken to ensure it doesn’t happen again

HRMS and AFS budget personnel will review the request and the budget to determine what can be done on the case. HRMS staff will respond to the email once a decision has been made then the worker can take any necessary actions on the case.

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