Mandatory Contractor Requirements

Contractor must maintain, during the life of the contract, a current/valid license showing they have been certified by CLEET to perform the required security services. Contractor should provide a copy of this license with RGQ response. Responses received without a copy of current license may result in the response not being considered for award. No purchase order will be awarded to a supplier without documentation of current license being submitted to OKDHS.

Contractor must visit the site prior to responding to this ITB. The DCS-FORM-CP-020 Confirmation of On-Site Inspection must be completed and submitted with response to ITB. Responses received without the completed form will not be considered.

Scope of Work

Contractor must be able to provide one armed/uniformed CLEET certified employee, five days per week, Monday through Friday, from 8:00 a.m. until 5:00 p.m. each day, excluding recognized State and Federal holidays, with a one hour lunch period at mid-day.

Contractor must be able to assign specific personnel to specific shifts. Contractor must provide CLEET certified back-up personnel to substitute when needed. The County Director or Designee must be notified immediately of any changes in security personnel assigned to this contract.

Contractor must be able to provide any equipment needed to deter dangerous and/or threatening situations. Contractor must also have a two-way communication device to a central security office.

Contractor must provide a two-way communication device to be used by OKDHS personnel to maintain a line of communication with the security personnel at all times.

Personnel assigned to the awarded contract must be neatly uniformed, physically alert, and trained in public disturbance control techniques.

Personnel assigned to the awarded contract must be prepared to control abusive, hostile, or violent visitors, handle telephone threats, and deter robbery, auto theft, and auto vandalism in the OKDHS Creek County 19C building parking areas and immediate surrounding areas. All incidents, including bomb threats, must be reported immediately to the County Director or Designee. Bomb threats must also be reported immediately to the Sapulpa Police Department. A written

Attachment A – Specifications/Scope of Work

Report is to be submitted to the County Director or Designee, detailing any disturbance and/or threat within 24 hours of occurrence.

Personnel assigned to the awarded contract must accept verbal procedural changes from the County Director or Designee, in the event of an emergency situation, or when deemed necessary for normal daily operations.

Personnel assigned to the awarded contract will follow the schedule shown below. If shift changes are required, new shift security personnel will confer with security personnel on duty regarding events of the day.

8:00 a.m.

Report for duty. Make first round of entire building to ensure the building is secure. A minimum of 5 unscheduled rounds of the parking areas and grounds, and a minimum of 7 unscheduled rounds inside the building, and any additional rounds as required and as coordinated with the Program Monitor will be done thereafter.

4:45 p.m.

Make a final round of the building and premises immediately prior to leaving the premises at 5:00 p.m.

5:00 p.m.

Officer leaves the facility.

Keys must be in the Security Officer’s possession at all times. Keys must not be duplicated without permission of County Director or Designee. If there is a keypad for entrance into the facility, that code will be given to the officer, but it must not be given out to any outside sources.

Timeliness is vital.

Officers must not take breaks or loiter in the work areas.

Officers will not socialize with the clients; however, courtesy and friendliness are expected.

All panic button alarms are to be considered emergencies and responded to immediately.

Officers are to read and become familiar with emergency evacuation procedures.

Officers will direct all questions, complaints, and request for equipment or services to the County Director or Designee. Do not make service calls.
Attachment A – Specifications/Scope of Work

Officers must direct clients and all visitors to the Reception window for assistance. Clients are not to be directed to employees. Clients are not to be allowed in the work areas.

Security stations must be kept neat and clean. Nothing will be posted on the walls or on the station desks.

Towing of vehicles is not allowed without authority from County Director or Designee.

The Child Support office occasionally deals with celebrities regarding child support matters. Officers will disperse crowds of people who are seeking autographs or “rubber necking”. Under no circumstances should an Officer ask for an autograph. Officers will provide escort if requested.

Child Support goes to court three times per month. They hold Administrative Court two times per month in the local office. Officers may have a presence on court days, but should continue to make their rounds of the building and parking areas as scheduled. Security Officers will respond to any emergency on any day as needed.