Enterprise Worker Association (EWA): Using the Manual Case Assignment Tool

The following are instructions on how to use the Manual Case Assignment Tool to assign cases evenly based on county determined processes.

  1. Select “Manual Case Assignment Tool from the EWA menu.
    EWA Menu
  2. Enter the case Last Name, Zip Code, and choose Action Type from the drop down menu. Then click SUBMIT.
    Manual Case Assignment Tool
  3. The screen updates to show you the next worker to receive that type of case.
    Manual Case Assignment Tool update screen
  4. Manually assign the case to that worker in IMS.
  5. Remember to choose CLEAR between each request.

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