The following are instructions on how to use the Manual Case Assignment Tool to assign cases evenly based on county determined processes.
- Select “Manual Case Assignment Tool from the EWA menu.
- Enter the case Last Name, Zip Code, and choose Action Type from the drop down menu. Then click SUBMIT.
- The screen updates to show you the next worker to receive that type of case.
- Manually assign the case to that worker in IMS.
- Remember to choose CLEAR between each request.