LIHEAP / ECAP: How to Apply for Low Income Home Energy Assistance Program (LIHEAP)

  1. Visit OKDHS Live during our Open Enrollment Period. For more information about LIHEAP, please visit OKDHS search for Utility Assistance.
     OKDHS Home page.
  2. Select Log in then you will able to register as a user or log on. In addition, you can request a password reset if needed. Choose one of the selections to reset password or create new log-in.
     OKDHS Log in page.
  3. Select “Apply for benefits”.
     My OKDHS Live Home page.
  4. Enter the applicant exact date of birth, social security number or client ID, and then submit.
     My okdhs live apply for benefits page.
  5. Fill in the applicant information.
     My okdhs live applicant information page.
    Native American households: Households with members of a Native American tribe are encouraged to apply online at OKDHS Live or through their tribe. Households cannot receive assistance from both OKDHS and their tribe during the same federal fiscal year. “Household” is defined as individuals living “under the same roof” with one utility meter or propane tank.
     
    Fill in information about where you live including a phone number and email address.
     My okdhs live applicant "Where you live" section.
  6. Add additional household member “everyone who resides under the same roof with one utility meter or propane tank”. The LIHEAP “household” is any individual or group of individuals:
    • who are living together as one economic unit for whom residential energy is customarily purchased in common or
    • who make undesignated payments for energy in the form of rent.

    The LIHEAP household may differ from the household in other DHS programs. For example an adult child age 23 may be in a separate SNAP household but in the same LIHEAP household. To add a household member, click on the “Change” button.

     Apply for benefits "people in your home" section.

     Apply for benefits "permanently disabled" section.

  7. Double check to ensure “everyone who resides under the same roof with one utility meter or propane tank” is included.
     Apply for benefits "people summary" section.
  8. Enter the employment/self-employment information for each household member.
     Apply for benefits "employment" section.
     Apply for benefits "self employment" section.
  9. Enter the unearned income formation for each member.
     Apply for benefits "unearned income" section.
  10. Double check the income summary and make any corrections if needed.
     Apply for benefits "Income Summary" section.
  11. Enter the individual expenses such as court ordered child support, out-of-pocket prescription, etc.
     Apply for benefits "Expenses" section.
  12. Enter the household expenses. Ensure the correct utility company, account number and account name is entered. If the utility account is not in your name please explain why.
     Apply for benefits "Household Expenses" section.
  13. Enter any health insurance information.
     Apply for benefits "Health Insurance" section.
  14. Enter the household member’s resource information.
     Apply for benefits "Resources" section.
     Apply for benefits "Property" section.
     Apply for benefits "Bought or Sold Resources" section.
  15. Check “Apply for heating and cooling assistance” box under Energy Assistance (LIHEAP). You may also check other programs you would like to apply for it is available to you.
     
  16. Enter and confirm your utility information. Ensure the correct utility company, account number and account name is entered. If the utility account is not in your name please explain why.
     
    Summer cooling will only pay for the utility that is the primary source of cooling, usually electric. Winter heating will only pay for the utility that is the primary source of heating. Energy Crisis Assistance Program will pay the utility vendor that will resolve the energy crisis.
     
    If the primary source of heating is propane and you do not have an account number, input your first name, last name for the account number. Example: John, Smith.
     
    Do NOT input incorrect numbers for the propane account such as a social security number, zip code, 123456, 1111111, 00000, etc.

     Apply for benefits "Request benefits" section.

  17. Please check if you are current, prospective, or former employee or DHS.
     Apply for benefits "DHS Employee" section.
  18. Enter the education information for each household member.
     Apply for benefits "Education" section.
  19. Enter the incapacity information for each household member.
     Apply for benefits "Incapacitated" section.
  20. Select who is the person completing this application.
     
     
    Enter voter registration information.
     
     
    Check the box “Responsibilities and Signature for Benefits” to accept the electronic signature.

     

  21. Accept the warning by clicking on the OK button.
     OKDHSLive! Submission warning
  22. Make sure you review the proof of verification list for each program including LIHEAP.
     Apply for benefits "DHS Employee" section.
  23. Attach any proof of verification here. You may also email verification to live@okdhs.org or fax it to 405-325-7155 include your name and DHS case number or social security number.
     Apply for benefits "Attach Documents" section.
  24. Review your application by clicking on “See Your Application.” You can print the application and the notice with the reference number here for your record.
     OKDHS Live "Application submitted" confirmation page.

LIHEAP Can Help You and Your Family In Two Ways

Regular Energy Assistance Program (REAP) is a non-crisis assistance that helps Oklahomans pay one payment per federal fiscal year to your primary fuel source heating bills during the winter months between November and January and/or one payment per federal fiscal year to primary fuel source cooling bills during summer months between June and August. You are encouraged to apply online at OKDHS Live during our open enrollment period. You may be asked to provide some verification documents for utility assistance.

Energy Crisis Assistance Program (ECAP) is a crisis program that is only available between March and May to assist Oklahomans to establish new service, restore or prevent service interruption, initiate fuel delivery. During our ECAP open enrollment period, you are encouraged to apply online at OKDHS Live.

If eligible, payment will only be authorized for the minimum amount required to prevent interruption/restore/establish service or initiate fuel delivery.

ECAP Eligibility requirements:

  • Must be within the 72 hours cut-off window at the time of application when the energy is scheduled to be interrupted and have an active cut-off order with utility provider; or
  • A written notice from utility provider for new service establishment or service restoration with minimum amount required for security deposit, carryover old debt, and other fees; or
  • A written notice from utility provider for refusing to deliver additional fuel without a minimum payment amount.

If one of your household has a medical condition required either main heating or cooling energy sources for life dependency, you may be eligible for life-threatening crisis assistance under ECAP. Each life-threatening crisis is evaluated on an individual basis in accordance with LIHEAP regulation and available funding. You will be asked to provide some verification documents for utility assistance and a note from a certified physician regarding of the household individual that needs life-threatening crisis assistance. You may also need to file for medical crisis assistance through your utility provider if available. You can make an inquiry about life threatening energy assistance through your local DHS county office or case worker.

Eligibility requirements for the Low Income Home Energy Assistance Program (LIHEAP) are based on income, household size, available resources and responsibility for payment of home energy cost. Everyone who resides under the same utility service address must apply together. If you or anyone resides in your home are Native American, you may apply for energy assistance through DHS or with your tribe, but you cannot receive assistance from both during the same Federal Fiscal Year.

To qualify for LIHEAP assistance, you must meet each of the following requirements:

  • Be responsible for payment home heating and cooling cost.
  • Be a United States citizen or have been an eligible legally admitted for permanent residence.
  • Have $2,000 for one person or $3,000 for two persons and $50 for each additional person in the household or less in the form of cash on hand, checking or savings accounts, certificates of deposits, stocks, or bonds.
  • Meet specific income guidelines that vary according to household size and fuel type.

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