When receiving a G1DX error for SDX or BENDEX, it is important to check the SDX or BEN screen in IMS to determine the change reported.

If case shows “pay status” as “CP (Current pay)” we are addressing a change in the pay amount of the SDX or BEN benefit. We change the benefit accordingly.

If case shows a pay status of “T1”, we are looking at possible death of the client. For this, we will need to search for obituary for client or reach out to the Auth representative of the case (if applicable) to determine if this information is accurate.

If this person is payee of the case and we have determined that client has deceased, we will close the entire case on “Death” and use the effective date of the date of death (DOD). If the person is a member of the household, we will remove that person on the household tab effective the DOD. There may be edits that require overridden pertaining to the benefits issuing for the month removed, and that is okay. Please reach out to your direct supervision to clear this edit for you.

If the case is showing “pay status” as N98, we need to confirm the customer’s residency. We need to send adm92 requesting verification of the customer’s address to verify whether we need to close. If we fail to hear back from customer, after the 10 days, we may close case on “failure to provide verification (45)”.