Subject: Quality Service
What is Professionalism? Overview
Professionalism is defined as the skill, qualities, and good judgment that is expected from an individual who is trained to do a job well.
Compassion – What is Compassion? Overview
We are comfortable with evaluating accountabilities, such as timeliness and accuracy. We are also familiar with the evaluation of behaviors, such as teamwork and problem-solving abilities.
What is Integrity? Overview
Integrity refers to a consistency in the way a person lives the values, principles and expectations of the organization in relationships with coworkers, customers, partners and stakeholders. Honesty, trust and fairness are central to integrity.
Safety – Overview
Safety, for the agency basically means we all have a responsibility to ensure that employees, customers and work places are free from harm or danger.
Additional Training: Quality Service
Training Articles
- Compassion – Barriers & Solutions: Cultural
- Compassion – Barriers & Solutions: Personal
- Compassion – Barriers & Solutions: Systemic
- Compassion – Barriers & Solutions: Work-Related
- Compassion – Using Stories
- Compassion – Rewarding Compassion
- Integrity – Acronym
- Integrity – Behaviors
- Professionalism – Appearance
- Professionalism – Attitude
- Professionalism – Behavior
- Professionalism – Knowledge
- Professionalism – Three Skills to Develop Professionally
- Professionalism – Tips to Overcome Barriers to Developing Professionalism
- Quality Service Initiative
- Safety – Contagious Health Condition
- Safety – Data Security
- Safety – Drug-Free Workplace
- Safety – Incident Report / Protective Orders
- Safety – Office Security
- Safety – Personal Items / Housekeeping Guidelines
- Safety – Tobacco-Free Workplace
- Safety – Reporting a Workplace Accident
Videos & Audios
- Compassion – Self Care
- Integrity – Self Care
- Life of Integrity
- Professionalism – Self Care
- Quality Service Kickoff Part 1
- Quality Service Kickoff Part 2
- Quality Service Kickoff Part 3
- Quality Service Kickoff Part 4
- Quality-Service, the DHS Way
- Safety – Surviving an Active Shooter Event
- Safety – Self Care
- The Other Side of the Phone
- When Silence Isn’t Golden
- Which One Are You?
Documents & Resources
- 03/01/19 AFS Annual Mandatory Safety Trainings
- 8 Steps in Quality Service
- Compassion: A Client’s Perspective “The Other Side of the Desk”
- Emotional Intelligence
- Quality Service – Pledge of Commitment
- Quality Standards Campaign Materials
- Quality Standards LMS Course
- Safety – Active Shooter Event Quick Reference Guide
- Safety – Home Visit Guide
- UpdatedSafety – Workers’ Compensation Forms