Collaborative Coaching can be used to focus attention on a key issue, develop employee skills, promote personal responsibility for problems and issue resolution, encourage collaboration for the discovery of obstacles and stumbling blocks, create a positive feedback loop between supervisors and the team, and disseminate information at the unit, office, division, and agency levels.
The following are 8 STEPS in Coaching:
- Coach engages coachee to establish a relationship.
- Coach understands content being coached.
- Coach ensures coachee has clear grasp of coaching session objective.
- Coach uses questions appropriately.
- Coach is actively listening to coachee.
- Feedback is being offered and received by both parties.
- Coaching session is being done in a collaborative manner.
- Guidance and follow up are provided.
- What process are you observing today?
- Why are you observing this process?
- What do you expect to see?
- Are you familiar with this process?
Expectations of Collaborative Coaching Gemba
- Does the supervisor understand the employee’s interests?
- Does the coaching session foster open dialogue and cooperation?
- Are both employee and supervisor engaged and listening to one another?
- Does the coaching session contain constructive and targeted feedback?
Lead with Questions:
- Does the coach use open-ended questions?
- Does the coach use clarifying questions to assist with gaining information and understanding?
- Do the questions remain focused on the main issue being coached?
- Does the coach use active listening while employees answers questions that are posed to them?
Build from Strength:
- What is the employee already doing correctly?
- How are the employee’s strengths recognized?
- Does the coach understand the employee’s current skill and knowledge level?
- Do the coach and employee agree on the next steps to be taken?
Coaching Session and Follow Up:
- Do the supervisor and employee have a shared understanding of the issue to be coached?
- Does the session remained focused on the main issue?
- Does the coach obtain commitment from the employee?
- Do the coach and employee have a date and time for follow up?