Quest Information ONline

 
 
 

Consistency Tools

Modernized Service Delivery Consistency Tools

 

Be a Neighbor Overview

Overview of the Be A Neighbor Resource Platform

 

AFS Special Procedures

Articles that deal with special procedures, telework guidelines, and health & safety guidelines relating to the Coronavirus.

 

UpdatedIntroduction to Quest

Quest is an online tool available to any DHS employee.

Choose a Subject:

Applications & Tools

  • ACES
  • AFS Help Desk (Remedy)
  • AFS Policy
  • Agency View
  • Asset Verification System
  • Be A Neighbor
  • CWA
  • FACS
  • Forms
  • G1DX
  • Harmony
  • Imaging
  • IMS
  • MICAL
  • Microsoft Outlook 2010
  • MMIS Extranet
  • OHCA Online Enrollment
  • Reports
  • SAVE
  • Systems Help

Key Concepts

  • Bridges out of Poverty
  • Civil Rights
  • Collaborative Coaching
  • Communication
  • Community Resources
  • Confidentiality
  • Customer Service
  • Domestic Violence
  • Empathy
  • Employee Safety
  • First Contact Resolution
  • Leadership
  • Management
  • OK Benefits
  • OKDHS Live!
  • Quality Service
  • Remote Supervision
  • Self Care / Wellness
  • Substance Abuse
  • Telework
  • Time Management / Organization

Programs

  • Aged, Blind, Disabled (ABD)
  • Child Care Subsidy
  • LIHEAP / ECAP
  • Long Term Care (LTC)
  • Personal Care
  • SNAP
  • SSI-DCP
  • TANF

Supporting Activities

  • Administrative Assistant Processes
  • Administrative Oversight
  • Adult Protective Services
  • AFS Special Procedures
  • Case Notes
  • Case Transfers
  • Contracts
  • Deadlines
  • Electronic Benefit Transfer (EBT)
  • Enterprise Worker Association (EWA)
  • Fair Hearings
  • Home Visits
  • Human Resources
  • Income Calculations
  • Interviewing
  • Map Network Drive
  • National Voter Registration Act (NVRA)
  • OIG Referrals
  • Overpayments
  • Quality Control (QC)
  • Rights and Responsibilities
  • Support Staff
  • NewContact Us
  • NewNewPrivacy and Accessibility