Quality Service: Barriers to Integrity Activity

Directions:

  • Distribute barrier activity cards and assign to individuals or group.
  • Allow time for discussions related to cards.
  • Discuss barriers to integrity for the 12 Integrity Driven Behaviors below and share responses with the group.
  • Brainstorm ways to remove the barriers identified and share responses with the group.

Facilitator Notes:

Example: A barrier to “Do what I say I’m going to do” could be Miscommunication.
A worker may misinterpret information communicated to them from a client. To remove this barrier, the worker could verbally summarize the information back to the client as they have understood it.

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