Telephonic and Written Interpretation Services
The purchase order established with Language Line Services is for telephonic interpretation services. This service is available 24/7/365. If using the service when the client is present, it is helpful to have a speaker phone. If necessary the service can also be used from remote locations like the client’s home during a home visit.
Dial 1-866-874-3972 and the following prompts will occur when a call is made:
- Enter the 6-digit client ID: (Obtain the AFS code from your supervisor).
- Identify the language that needs to be translated.
- 5-digit USER ID (you will provide the 5 numbers in your U number). If your User ID is U12345, you would enter 12345.
- Prior to conferencing in the LEP (Limited English Proficiency) speaker, advise the interpreter of the nature of the call: information, telephone interview etc. to help them prepare for the call.
- Try to keep paragraphs / questions short and concise to make it easier for both the interpreter and LEP speakers to follow.
- In the event that the LEP speaker uses profanity in their native language, the interpreter will inform you of such. It is not necessary for the interpreter to translate the profanity. Inform the LEP speaker that profanity will not be tolerated, and that if it continues the call will be terminated. If it does continue, inform the LEP speaker that you are terminating the call, and advise the interpreter that the call has ended.
Written Interpretation Services are handled through a separate PO with Language Associates. The contact number is 405-946-1624. If you have a need for written interpretation, please send an email to Jill.Stockford@okdhs.org.
In Person Interpretation Services
Occasionally a need arises for interpretation services to be provided in person for non-English languages. These will be addressed on a case by case basis, as they are few and far between. The use of the telephonic interpretation services is encouraged over the use of in person telephonic services as they are much more cost effective.
Sign Language Interpretation Services
Sign Language USA (SLUSA) will be our provider for sign language interpretation.
You do need to set up appointments in advance for sign language interpretation. SLUSA offers Video On Demand translations that you can access when you need them. Note** The Language Line is still used for translation services outside of ASL.
Access system instructions in SharePoint for setting up account and using services through SLUSA linked here.
Sign Language Services (SLUSA) Instructions
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