Topic: Interviewing
Key Points and Instructions regarding Authorized Representatives
Overview of the Interview Process
Information on Establishing Language Interpretation Services
FACS Interview Guide / Desk Reference for SNAP
Generating Interview Notice Through FACS
SNAP Case Note Reference Guide
Oklahoma Human Services has a strict policy on confidentiality. OKDHS employees are prohibited from accessing or viewing client records for any reason other than performance of assigned duties. The information I enter into the data base will only be accessed or discussed among the staff handling your case record to determine eligibility. “However, there are […]
A communication pattern in which the person sends the same message on both verbal and nonverbal levels.
Questionable information – is information provided by the client that is inconsistent with previous statements made by the client, other information in the case record, or other information received by DHS. This information must be resolved if it could affect the household’s eligibility to receive the benefit. Policy regarding this term is located at: LIHEAP: 340:20-1-11. […]
What is the Blended Unit Type? The blended unit type is used for school-aged children when care is needed part-time on school days and full-time on school holidays. Blended Traditional Blended traditional is approved when the child attends a school with a traditional nine-month school calendar. In order to approve the blended traditional unit type, […]