The following graphics refer to the features of the case queue

Case Queue Layout

Eleven key elements featured in the AVS Portal Case Queue include

The Case Queue is the main screen of PCG’s AVS Portal and a repository for cases. Eleven key elements of the AVS Portal Login screen include:

1. Checkbox: Box located on the far-left side of the Case Queue allowing users to either “Assign” the case or “Decide” the case status, depending on user’s individual rights.
2. Case Correction Tool/Edit: Also located on the far-left side of the Case Queue, a link that enables users to make instant edits to and initiate new AVS requests on an existing case.
3. Request Date: Date when the applicant or beneficiary information was submitted to AVS.
4. Request Type: Indicates the program to which an applicant or beneficiary is applying.
5. Case Type: Indicates whether the case refers to an application or renewal case.
6. Household size / HH size: Indicates whether the resource calculations are based on an applicant or both an applicant and a spouse.
7. Case Name: Name used by the agency for its internal filing system.
8. Case/Reg#: Unique combination of numbers and, in some cases, letters used by the agency for its internal filing system.
9. Assigned To: Worker who is currently assigned to the case.
10. AVS Result: Indicates whether the 15 days used for Financial Institutions (FIs) to respond to the AVS request have expired. Within 15 calendar days, the AVS Result column lists “Processing AVS Result”.

After 15 days, the AVS Result column indicates whether the applicant or beneficiary’s resources is currently “Over Resource”, “Under Resource”, or “No Accounts Found” depending on the account information that returns.

11. Case Status: Indicates the current status of the case. Possible case statuses include the following:

• New: right after cases are submitted via AD HOC or batch the case status will state ‘New’ until the processing time had begun.
• Processing X day(s) left: Automatic count down of 15 days until a processed case should be reviewed.
• Pending Review: 15 days have elapsed, and the case is ready to be reviewed
• Error: Automatic status indicating to workers there is an error with processing, such as missing field(s) or invalid SSN formatting, among others.

Eligibility options under Case Status: A group of user-selected eligibility options, including

• Review in Progress: Signifies to workers, supervisors, and reporting that the case is currently being worked.
• Transfer Penalty: Indicates that the applicant is neither eligible nor ineligible, but that an account transfer occurred that is affecting the individual’s level of service.
• Ineligible
  • Over Resources – Financial Accounts
  • Over Resources – Real Property
  • Over Resources – Real Property and Financial Accounts
  • Other
• Eligible: Indicates that the case satisfies current requirements for benefits.

Withdrawn (N/A – currently under consideration for development)