An individual must provide verification of identity when requesting an EBT card in person at a local OKDHS office.

The best form of identification is a photo ID such as a driver’s license or state issued ID.

If the client does not have a photo ID with them, the AFS employee can check in the OnBase imaging system to determine if a clear and valid photo ID exists.  The image must be detailed enough to recognize the picture in the photo ID as the same person that is in the office.

If a photo ID is not available, an alternate form of identification may be requested from the client, such as a work or school ID, health or social service program ID, paystub, birth certificate, or voter registration card.

If a photo ID or alternate form of identification cannot be provided by the client, staff will not request an EBT card and should refer the person to call Conduent for the card to be mailed.

Collateral contacts are an acceptable method to verify identification; however, this should be the method of last resort.  If a collateral contact is the only means of verifying identification, the person providing the collateral contact must provide photo ID and the client must verify verbal identifying information on the case.

Use of verbal identifying information, such as asking for the date of birth or the last 4 digits of the social security number, are not an alternate form of identification for an over-the-counter EBT card.  This information should be used in conjunction with the alternate form of identification to complete the verification of identity but is not sufficient with only the verbal information.

Policy:

340:50-10-3. Initial issuance of Electronic Benefit Transfer (EBT) card

An Access Oklahoma electronic benefit transfer (EBT) card is issued to the payee of the eligible household. The payee and authorized representative:

• obtain their initial EBT cards in the county office after viewing a training video and providing proof of their identity; and 2

INSTRUCTIONS TO STAFF 340:50-10-3

2. (a) Government-issued identification with a photograph is best, but not required, as any method used to identify a person is acceptable, per Oklahoma Administrative Code (OAC) 340:50-5-65.

340:50-5-65. Identity

(a) Identity. The identity of the person making the Supplemental Nutrition Assistance Program (SNAP) application must be verified, per Section 273.2(f)(1)(vii) of Title 7 of the Code of Federal Regulations.

(b) Identity verification. Identity may be verified through readily available documentary evidence, or when unavailable, through collateral contact. Any documents that reasonably establish the applicant’s identity must be accepted and no requirement for a specific type of document, such as a birth certificate, may be imposed. Examples of acceptable documentary evidence include, but are not limited to;

(1) a driver license;

(2) a work or school identification card;

(3) an identification card for health benefits or other assistance or social service program;

(4) a voter registration card;

(5) wage stubs; or

(6) a birth certificate.