8 Steps in Remote Coaching

More and more managers are coaching employees that are not housed in the same physical location. The most successful managers use the same techniques for remote coaching as they do with their face-to-face coaching sessions. Click on the following link for additional instructions on the 8 Steps in Remote Coaching. 8 Steps in Remote Coaching

Quality Customer Service Gemba

“Customer Service” refers to how we relate to each other daily. Our customers are external (e.g., clients) and internal (e.g.,employees). It is important that we respond to our customers with professionalism, compassion and integrity. It is also important that employees, clients and work places are free from harm or danger. Safety is everyone’s business and […]