Leadership: Field Manager Process – Service Animals

Therapy dogs are not allowed in the building. Service animals allowed per ADA requirements. Staff cannot ask for documentation for reason of service animal. When it is not obvious what service an animal provides, only limited inquiries are allowed.

Staff may ask two questions: (1) is the dog a service animal required because of a disability, and (2) what work or task has the dog been trained to perform. Staff cannot ask about the person’s disability, require medical documentation, require a special identification card or training documentation for the dog, or ask that the dog demonstrate its ability to perform the work or task.

Refer to U.S. Dept. of Justice ADA Requirements regarding Service Animals.

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