Asset Verification System: Close a Case

The following are instructions are regarding the closing of a case in the Asset Verification system.

  • To update eligibility on a case, click the checkbox(es) from the case queue followed by ‘Decide’;
  • Select ‘Transfer Penalty’, ‘Ineligible’ or Eligible’ as applicable and then select ‘Save’.

PCG Health AVS Case Queue. "Select case status" dropdown is highlighted. "Decide" button is highlighted.

  • If ‘Ineligible’ is selected, the user will be prompted to select one of the four reasons for ineligibility;
  • Select ‘Save’ to lock in the case’s decision. If this is not selected, the decision will not save.

PCG Health. Case detail  screen for "Evans Kimberly", "Evans Gregory".

  • Alternatively, a user may update a case to ‘Review in Progress’ and then decide it from within the case dashboard as well. To update users can select any of the eligibility options from the ‘Current Case Status’ section.

Comments or Suggestions?

We want Quest to be your source for important information that you need to succeed at in your work but we need your help:

Was this article helpful? Was it missing something you needed to get the job done?

Tell us what you think, what you know about this article. What are we doing well, and what we could do better.

All fields are required.