When a case transitions to ‘Pending Review’, users can then initiate a case review.
- To update case status from ‘Pending Review’ to ‘Review in Progress’, click the checkbox(es) from the case queue followed by the ‘Decide’ option;
- Users must first Select ‘Review in Progress’ and click ‘Save’ before determining case’s eligibility
- Alternatively, a user may update to ‘Review in Progress’ from within the case as well. Access the case dashboard and navigate to the ‘Eligibility Decision’ section;
- Select ‘Review in Progress’
- Click Update Status
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