To review Asset Verification results received after a case has been closed, select the After Decision Queue alert.
This alert will only display if the AVS Portal receives a response from a financial institution after a decision was made on a case. PCG developed an entirely different queue to track these instances.
Select the alert icon and chose which case to review. Navigate to the Account Information section and scroll down to the bar titled ‘Accounts Received After Decision’.
Once a user has reviewed the new bank account information, he or she will indicate so by selecting Reviewed? = ‘Yes’. Selecting ‘Yes’ will move the case out of the queue and into archived status.
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