Asset Verification System: Assign a Case

The following are instructions regarding assigning cases in the Asset Verification System. From the case queue, authorized users can manually assign and/or assign cases to different districts, offices, unites, and workers.

PCG Health AVS Case Queue page.

  • To re-assign a case, a user may select any number of checkboxes within the case queue to indicate those cases to be assigned;
  • Once the cases are selected, choose the new, District, Office, Unit, Worker assignments from the drop-down above the case queue;
  • The re-assignment process is complete once the assignment fields are selected and the ‘Assign’ button is clicked;
  • The case, once assigned, moves from the initial Case Queue of that worker who must receive the case next, and,
  • There is not a limit to the number of times a case be assigned or re-assigned and any updates to case assignment are reflected instantly.
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