The following instructions outline a process of searching case queue in Asset Verification System.
- To search the case queue, click the ‘Search’ icon and enter search parameters followed by ‘Search’: CIN, Case Number, Registry Number, Last Name, First Name, or Social Security Number, and,
- Search results return active cases as well as archived cases which have since left the working case queue.
- After a search is completed, archived cases are denoted by a lock symbol and cannot be re-assigned or edited by using Case Correction. Refer to example shown here.
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