The following are instructions regarding submitting a verification request.
- To request account information on demand, go to ‘Account Information’ and select ‘Add Additional Banks’;
Note: Users should allow 3-5- days for the national and local geo-account searches to be completed before sending any manual verification requests.
- Select from the ‘Request For’ drop-down to select either the applicant, the spouse or both. On joint cases, all three options are available.
- To search for the specific Financial Institution, enter any of the ‘Search Bank’ fields to pinpoint the desired bank;
- Please note, if searching by institution name users will have to enter in the bank’s full name and not an abbreviation. Ex: M&T Bank = Manufacturers and Traders Trust Company.
- Once located, click the checkbox next to the bank the user wishes to contact and click ‘SAVE’;
- Immediately, a green bank verification request returns with a valid response, the valid response moves to either Countable or Excluded Account sections, depending on the account type. Until the request is answered, the green bar remains;
- Verification requests submitted follow the exact processing logic as batch or ad hoc requests, except that the processing clock in the case queue resets to 5 days once a verification request has been submitted if the processing countdown at the time of submission was less than 5 days.
- If a bank has already sent an AVS request, either via the National Account search, or through the Local Geo-Search, the bank(s) in question will not be searchable in the verification tool to prevent duplicate AVS requests.
Note: Cases have a maximum 90-day window to receive account responses from financial institutions. After the 90 days have expired any new bank response will not be populated. For example, a bank verification request that is sent on the 88th day for case has a low probability of getting a response back from the requested financial institution.
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