FACS: FACS Overview

FACS (Family Assistance and Client Services) is the software used by staff to update Adult and Family Services case information. The purposes of the FACS software is to gather information regarding AFS programs or services eligibility to send to the PS2 system, provide a central place to house case documentation, and generate Forms.

You will notice that FACS is divided into the Interview and Eligibility Notebooks.

  • The Interview Notebook is primarily used to gather information
  • The Eligibility Notebook is primarily used to process case information

Other features in FACS include Case Notes, Case Status, Monitoring, and Forms Generation.

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