UpdatedConsistency Tools

Modernized Service Delivery Consistency Tools

TANF COVID 19 Procedures

Special COVID-19 Procedures Related to TANF

How to Check the Status of LIHEAP Application

Instructions on checking the status of LIHEAP Applications.

Unclear Information in NON-Report Month

Guidance on Addressing Unclear Information

TANF Disqualification

TANF Fraud and Disqualification

Agency View – COMMENTS

Instructions for the Comments Tab in Agency View.

8 Steps for Case Notes

Gemba Process regarding Case Notes.

SNAP Case Note Reference Guide

SNAP Case Note Reference Guide

Targeted Case Reads: SNAP Application / Recertification

Instructions on reviewing case notes.

UpdatedIncome – Earned Income Handling Checklist

Steps to handling earned income.