UpdatedHow to Deny a Child Care Application

Instructions on denying child care

FACS Overview

FACS (Family Assistance and Client Services) is the software used by staff to update Adult and Family Services case information.

Nursing Facility Authorization

How to place a Nursing Facility Authorization in application status on a currently open medical case using FACS Go to the Medical Gen tab in the Eligibility Notebook. In the Type Action taken block, choose “change of action which does not effective section detail status”. If “change” is already there, re-send it. If you are […]


Complete and accurate case notes are important whenever you take action on a case or speak with a client. The information below provides important items to document in case notes that are specific to the Aged, Blind, and Disabled (ABD) program. Interview Notebook Case Info Record the address and relationship of the person who handles […]

Long Term Care

Comprehensive LTC Case Notes

The Oops Process

Oops Process

Understanding Case Note Types

Sorting out the tabs in FACS and Case Notes headings.