How to Certify SNAP

Basic Instructions for Certifying SNAP Benefits

How to Deny a Child Care Application

Instructions on denying child care

UpdatedFACS Overview

FACS (Family Assistance and Client Services) is the software used by staff to update Adult and Family Services case information.

Nursing Facility Authorization

How to place a Nursing Facility Authorization in application status on a currently open medical case using FACS Go to the Medical Gen tab in the Eligibility Notebook. In the Type Action taken block, choose “change of action which does not effective section detail status”. If “change” is already there, re-send it. If you are […]

The Oops Process

Oops Process