ID Badges

New OKDHS employees will be issued an ID badge upon entry to duty and all employees are required to wear their badge while on duty. This includes visiting other OKDHS locations and in the field acting as a OKDHS representative. Supervisors are responsible to recover all ID badges when an employee leaves OKDHS employment.

Visitors

ALL visitors must sign in at reception and be escorted at all times. Visitors are not to be in worker areas or allowed to “roam” around the office, use Agency equipment or view Agency records on desks or computers. Visitors to the work area of the building will be expected to show ID. They will sign in at Reception and sign out as well; therefore it is important that your visitors are directed to the front desk before they leave the building. If an employee lets a visitor out the employee entrance, it is their responsibility to inform Reception of the time the visitor left. Each visitor will be logged in/out by Reception and issued a Visitor Badge. OKDHS employees are responsible for their visitors while in the facility.

Customer Privacy

All interviews should take place in the intake rooms and not in the reception area or across the receptionist counter.

Hostile Customer Procedure

If a customer becomes threatening during an interview, appropriate personnel should be notified. If at any point a customer in the office indicates a threat of physical violence, the Police are called immediately. The Field Manager and, if provided, security guard are to be notified as well. It is each employee’s responsibility to be aware of situations that may indicate a danger to themselves or other workers in the office.

Securing Doors

Do not place objects in the doors, particularly the outside doors, to hold them open as this causes a breach of safety for the entire staff. Employee’s entering/exiting the building should always ensure the door is closed/locked. Employees who have customers in the facility after business hours are responsible for insuring the doors are locked when the customer leaves and lights are turned off. Doors found unlocked after hours should be reported to the Field Manager and the Support Services Coordinator.

Security Locks

The Safety Coordinator assists in identifying safety risks within each building and provides safety training throughout the year. Each employee carries responsibility for office security. Security locks have been installed to prevent general public access to the work area of the building. Employees must not give the access code to anyone nor admit anyone to the work area without proper identification and statement of their business.

911 Emergencies

If emergency requires 911 phone call, it is imperitive that staff request the law enforcement assistance and then reach out to their supervisor, Field Manager, Support.

Service Coordinator and the Security Guard (if applicable).

While law enforcement is on their way to the facility, the employee(s) notified will check the facility/employees (asking for assistance as needed) for any issues and will meet law enforcement outside the building if possible

Bomb Threat

Each employee should keep form 23RS121E (Adm-121), Bomb Threat Aid, near their phone for emergency reference. Form 23RS121E (Adm-121) is located in FORMS on the InfoNet page.

For more information refer to DHS: 2-45-11 and DHS: 2-21-133