Collaborative Coaching: Gemba Process / Collaborative Coaching – Quest Usage

Collaborative Coaching is a vehicle for the continuous growth, encouragement, and development of AFS employees. The first part of the Collaborative Coaching process is to observe the employee performing a job duty without giving solutions or suggestions. This is known as the Gemba Walk. After the Gemba is completed, you will conduct a coaching conversation in which questions are used to allow the employee to provide feedback regarding the process.

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