Household Composition Gemba Card

Link to Household Composition Gemba Card

Gemba Card Template

Template for Gemba Card

Shelter Expenses Gemba Card

Document & Resource for Gemba of Shelter Deduction

8 Steps for Case Notes

Gemba Process regarding Case Notes.

Not Coaching vs. Good Coaching

A good definition of coaching is “the art or science of someone helping another reach higher effectiveness by creating a dialogue that leads to self-awareness and action.” Most often is it not merely the giving of an answer, but rather a conversation that allows the employee to discover the answer /solution. In this way the […]

Gemba Process / Collaborative Coaching – Client Customer Service

Gemba is used to describe visualizing and observing how work is done at the level of the worker. Assess the current state of work, without interruption or suggestion. After the process is complete, a Coaching conversation can take place, to identify strengths and also allow self-reflection of obstacles that workers encounter so that solutions can […]

Gemba Process / Collaborative Coaching – Quest Usage

Collaborative Coaching is a vehicle for the continuous growth, encouragement, and development of AFS employees. The first part of the Collaborative Coaching process is to observe the employee performing a job duty without giving solutions or suggestions. This is known as the Gemba Walk. After the Gemba is completed, you will conduct a coaching conversation […]

Remote Supervision – Tips

Supervision is a constant yet always changing mechanism for making sure the job gets done.  It’s constant because some form of guidance and regulation will always be needed to ensure quality work is being performed.  It’s always changing due to variations of the workforce or modifications within the organization.  Remote employees, those employees who office […]

Remote Supervision – Tools

Viable alternatives to replace the face-to-face encounters

8 Steps in Quality Service

“Customer Service” refers to how we relate to each other daily. Our customers are external (e.g., clients) and internal (e.g., employees). It is important that we respond to our customers with professionalism, compassion and integrity. It is also important that employees, clients, and work places are free from harm or danger. Safety is everyone’s business […]