Household Composition Interviewing

Link to Household Composition

Gemba Card Template

Template for Gemba Card

8 Steps for Case Notes

Gemba Process regarding Case Notes.

Not Coaching vs. Good Coaching

A good definition of coaching is “the art or science of someone helping another reach higher effectiveness by creating a dialogue that leads to self-awareness and action.” Most often is it not merely the giving of an answer, but rather a conversation that allows the employee to discover the answer /solution. In this way the […]

Gemba Process / Collaborative Coaching – Client Customer Service

Gemba is used to describe visualizing and observing how work is done at the level of the worker. Assess the current state of work, without interruption or suggestion. After the process is complete, a Coaching conversation can take place, to identify strengths and also allow self-reflection of obstacles that workers encounter so that solutions can […]

Gemba Process / Collaborative Coaching – Quest Usage

Collaborative Coaching is a vehicle for the continuous growth, encouragement, and development of AFS employees. The first part of the Collaborative Coaching process is to observe the employee performing a job duty without giving solutions or suggestions. This is known as the Gemba Walk. After the Gemba is completed, you will conduct a coaching conversation […]

Remote Supervision – Tips

Supervision is a constant yet always changing mechanism for making sure the job gets done.  It’s constant because some form of guidance and regulation will always be needed to ensure quality work is being performed.  It’s always changing due to variations of the workforce or modifications within the organization.  Remote employees, those employees who office […]

Remote Supervision – Tools

Viable alternatives to replace the face-to-face encounters

Empathy – Rewarding Empathy

Rewarding Empathy

Earned Income: Wages and Salaries Gemba Card

Earned income: Wages and Salaries refer to those monies earned by an individual through the receipt of wages, salary, commission or profit from activities in which the individual is engaged as an employee. The Gemba Card provides a helpful path to follow for obtaining accurate and complete earned income information and documentation, calculating income and […]