Sometimes, a policy is accidentally updated for a client or the TPL may not even really need to be on the case. Resetting the TPL entries can help resolve these edits sometimes.
G3 edit below shows that the TPL edits on this case are for Policy “A”.
To view Policy “A” in IMS, type EHL. The screen below should come up. There is a lot of missing information listed below.
If there is incomplete information or if you just want to take the TPL back to before it had edits, you can type the following code to ‘reset’ the TPL:
“A” in the code above denotes the TPL code for Policy “A”. Using this code will delete a TPL entry if there isn’t an established history on EHL yet. If free-forming in IMS, the semi-colon is required. If updating the free-form update box in FACS, the semi-colon at the end is not necessary.
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