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Subject: Customer Service

Best Practices

Here are some best practices regarding various aspects of your work in AFS.

Customer Service Overview

A professional and compassionate attitude toward your customer is vital to your customer’s success

Additional Training: Customer Service

Training Articles

  • Hostile Client De-escalation
  • Why Customer Service is Important

Videos & Audios

  • The Other Side of the Phone
  • When Silence Isn’t Golden
  • Which One Are You?

Documents & Resources

  • 8 Steps in Quality Service
  • Emotional Intelligence
  • NewContact Us
  • NewNewPrivacy and Accessibility