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Customer Service
Best Practices
Here are some best practices regarding various aspects of your work in AFS.
Customer Service Overview
A professional and compassionate attitude toward your customer is vital to your customer’s success
Additional Training:
Customer Service
Training Articles
Hostile Client De-escalation
Why Customer Service is Important
Videos & Audios
The Other Side of the Phone
When Silence Isn’t Golden
Which One Are You?
Documents & Resources
8 Steps in Quality Service
Emotional Intelligence
