Customer Service: Professionalism – Behavior

Your behavior is the greatest method of displaying professionalism. Actions speak louder than words. You should focus on the following professional behaviors:

  • Speak honestly and with kindness. You should always think before speaking.
  • Be polite, courteous, and respectful of others.
  • Avoid gossip. This can strain relationships and is difficult to reverse.
  • Maintain ethical behavior at all times. A person of integrity behaves the same whether someone is watching or not.
  • Respond when being addressed by others.
  • Say “please” and “thank you” when speaking to others.
  • Reply as soon as possible to emails and voice mails.
  • Respect others’ beliefs and refrain from making insulting or negative comments.
  • Display attentive body language when engaged in conversation with clients and coworkers.
  • Practice active listening and rephrase statements back to the speaker to ensure understanding.
  • Prioritize tasks and avoid procrastination.
  • Know when to ask for assistance.
  • Complete work as quickly as possible and always follow through on commitments.
  • Be accessible to others during work hours.
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