Communication: The Other Side of the Phone

We most likely speak to clients and/or co-workers on the phone every day we come to work. It’s hard enough to try and decipher what’s going on in someone’s personal life when face-to-face, let alone over the phone. Yet our first instinct is to get irritated if we feel the person on the other side of the phone isn’t giving us their full attention. Why is that? As social workers, we should lean first toward compassion. The following audio clip is based on a real call. As you listen to it, try to put yourself in the client’s shoes and think about how things may not always be what they seem.

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Music credit to Jason Shaw @

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