Communication: Which One Are You?

The Quality Standard of Compassion states we will be aware of others’ needs and have a desire to help. When speaking to a client or co-worker over the phone, too often there are missed opportunities for showing compassion toward that person. We are either in too big a hurry and ignore the clues, or they simply get overlooked. The following audio clip is based on a real call and demonstrates how showing compassion can make a difference for the client. See if you can catch the indicators where the worker could’ve said something meaningful but did not. Which worker will you choose to be?

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Music credit to Jason Shaw @

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