The Quality Standard of Compassion states we will be aware of others’ needs and have a desire to help. When speaking to a client or co-worker over the phone, too often there are missed opportunities for showing compassion toward that person. We are either in too big a hurry and ignore the clues, or they simply get overlooked. The following audio clip is based on a real call and demonstrates how showing compassion can make a difference for the client. See if you can catch the indicators where the worker could’ve said something meaningful but did not. Which worker will you choose to be?
Music credit to Jason Shaw @ audionautix.com