Case Notes: How To Enter a Case Note for Unopened Cases

To enter a Case Note in FACS for a case that is not currently open, just click the case note icon.

The FACS tool bar. The Case Notes icon has been highlighted.

The “Open Case Notes” dialog box will open.

The Open Case Notes dialogue box. The Case Number field is empty.

  1. Type the Case Number in the Case Num: field
  2. Click OK

  1. Choose the Note Type
  2. Enter the notes.

Comments or Suggestions?

We want Quest to be your source for important information that you need to succeed at in your work but we need your help:

Was this article helpful? Was it missing something you needed to get the job done?

Tell us what you think, what you know about this article. What are we doing well, and what we could do better.

All fields are required.