OK Benefits SNAP applications submitted through OK Benefits will:
- Be screened by workload coordinator to determine if there is an existing SNAP case to use
- Be assigned a new case number using the PS1B process (if there is no existing case to use.
P000001 cases show up in the exemptions folder in OnBase. The OK benefits app is viewed by the Workload Coordinator. Identifying information is researched for example social security number, PY screens in IMS to find an existing case number.
If one is found, the case is put in application status for SNAP benefits in worker 02C 0299. If an existing case cannot be found, one is created using the PS1B action in IMS.
If the client only puts their name, the FD transaction in IMS is used to look for an existing case number. Sometimes this is problematic if the client has a common last name. If there are a lot of different cases, other information is used such as the middle name, phone number or email in FACS or OnBase is used. The x-mail action in IMS can also be used to find an existing case.
If a client does not put their social security number and birthday, and no other identifying information can be found, a new case number is created (PS1B) with generic information. Birthday is 01/01/2001 and social is 000-00-0000. Case is created using worker number 02c 0299.
In the exemptions folder in OnBase, the case is re-index and notification to CurrentTM using the correct case number. After the case is sent to CurrentTM, the case is logged on the P case log. This is to make sure the P case made it to CurrentTM correctly.
Client’s often put in multiple OK Benefits applications or put in OKDHSLive app at the same time. When this occurs the OnBase document type group has to be changed to documents to be deleted and re-index the case in the exemptions folder using the correct case number. These apps are logged as duplicates on the log.
Supporting verifications that come in as P cases has to be re-indexed to OnBase. Destroyed benefit requests, random PS-1’s, and Advantage requests in the exemptions folder need also to be re-indexed.
P cases received before 5 pm are expected to be done the same day.
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