How to Check the Status of LIHEAP Application

Instructions on checking the status of LIHEAP Applications.

My Uploads

Instructions on Uploading Supporting Verification.

How to Upload Documents to Workflow

Instructions regarding uploading documents to Workflow

Gatekeeping Process for SNAP Applications Submitted through OK Benefits

County Office process for SNAP Applications Submitted through OK Benefits

Organizational Strategies – Imaging

Just as manila file folders were once used to organize paperwork, the Subfolders in the Imaging system are a tool to organize your electronic files. Imaging allows you to create up to 10 subfolders. However, most experts agree that the more complex an organizational system is the more effort is required to maintain it. Below […]

Targeted Post Audits

A targeted case post audit is a way for supervisors to look at a specific area of concern to spot check our process in that area. This involves focusing only on a specific form, case element, or process that has been determined to be error prone, without having to review the entire case. For example, […]

What to Do When Case Record is in Another County/Office

If a county office receives a request for benefits / services or any change request on an existing case in which the receiving county is not the county of record, there is no need to request a case transfer from the previous resident county. The receiving county would teleprocess the case to a worker in […]