AFS Special Procedures: OKDHSLive! Instructional Overview

From the home page, if you already have an OKDSHLive userid/password, log in. If you do not have an OKDHSLive userid/password, select Create User ID. For DHS staff, please use your DHS email address.

Home Page of OKDHSLive!

Selecting “Create User ID” will prompt the Applicant Registration page shown here.

Create User ID page with required fields.

Once you have logged you will see a list of possible actions.

Case Action Selection Screen.

To determine the appropriate action (application or review/reopen) select  “View your open cases”

Case Action Selection Screen with View Cases Choice.

Enter the recipient/applicants date of birth and Social Security Number.

Client Identification Required Fields.

This will bring back a list of all open/active cases.  Enter  the current zip code on the case, then click on “select”  to see details.  If the individual has both a mailing and finding address use the zip code from the finding address.

Case Selection Screen with Zip Code Required Field.

The detail screen will show any case sections that are open or in application status.   If a case section is open or in app status, OKDHSLive will not allow another application for that benefit type.

 

For open cases, View My Benefits wil show the date the next renewal is due.

Benefit Information Screen.

Benefit Information SNAP Renewal Screen.

If there is no open case for the individual OKDHSLive will post an error message indicate no open case was found.

With the information from “View My Benefits” you can determine whether the case needs a renewal or a new application. From the “View My Benefits’ page click on the word “Home” on the tope menu bar to return to the Home Page. Make the appropriate selection. Either “Apply for benefits” or “Renew or reopen your benefits”.

With the information from “View My Benefits” you can determine whether the case needs a renewal or a new application.   From the “View My Benefits’ page click on the word “Home” on the tope menu bar to return to the Home Page.

 

Make the appropriate selection.  Either “Apply for benefits” or “Renew or reopen your benefits”.

Case Action Selection Screen.

You will again have to enter the client information: and zip code, then select the appropraite case.   If this is an application for a person who does not have any existing cases with OKDHS you will see a message that says “Case not found”.   Click on the box that says  “Create case and apply for benefits” to create an appication.

 

Existing Case Found:

Client Identification Screen.

Case Selection Screen with Zip Code Required Field.

No Existing Case Found:

Case Not Found Screen.

Page through the application/renewal.  Ask the recipeint/applicant all of the questions on the page and type in the answers.  When you get to the “Rights and Responsibilites” page, read those to the applicant/recipient and make sure they understand.

Initial Page of Online Application Address.

On the signature page, for all proxy users, please click the “Authorized Representative” box and enter your own information for the authorized representative.  You can use your office address to complete the page.

Proxy Authorized Representative Screen.

When you click on “next” at the bottom of the signature page you will see this message. Clicking “OK” to this message submits the application/renewal.  The application/renewal will be assigned based on the

Application / Renewal Submission Screen.

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