Topic: Rights and Responsibilities
SNAP Work Rules Script / ABAWD
Overview of Instructions of OKDHSLive!, Logging In, and Proxy Activities.
Sample script to use for Telephone Interviews
Examples of how confidentiality is maintained
Time limits – a case action must be completed within a certain time frame. Policy regarding this term is located at: Child Care Subsidy: 340:40-3-1. Application process; 340:40-9-2. Case changes; 340:40-10-2. Client, worker, and provider electronic benefit transfer (EBT) responsibilities; and 340:40-13-5. Child care provider contracts. Public Assistance Procedures (all programs): 340:65-3-2.1. Counting days for […]
Overpayment – an overpayment claim occurs when a household receives more benefits or a child care provider receives more payment than it is entitled to receive.
Inquiry – a request for information from an individual who does not complete an application. Policy regarding this term is located at: Public Assistance Procedures (all programs): 340:65-1-3. Case records, and
Health Insurance Portability and Accountability Act (HIPAA) – Part 160 and Subparts A and E of Part 164 of Title 45 of the Code of Federal Regulations constitute the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule, which provides protection for the privacy of health information. Policy regarding this term is located at: Administrative […]
Disclosure or release of information – Federal and state laws restrict DHS from disclosing client information unless directly connected to program administration. A collateral source may require written authorization from a client before supplying information to DHS. Policy regarding this term is located at: Child Care Subsidy: 340:40-1-4. Complaints Public Assistance Procedures (all programs): 340:65-1-2. […]
Delayed application – a term used when an application is not approved or denied within the time limit allowed for the program.