SNAP Work Rules Rights and Responsibilities

SNAP Work Rules Script / ABAWD

UpdatedOKDHSLive! Instructional Overview

Overview of Instructions of OKDHSLive!, Logging In, and Proxy Activities.

Telephone Interviews – Sample Script

Sample script to use for Telephone Interviews

Confidentiality Examples

Examples of how confidentiality is maintained

UpdatedTime Limits

Time limits – a case action must be completed within a certain time frame.  Policy regarding this term is located at: Child Care Subsidy:  340:40-3-1. Application process; 340:40-9-2. Case changes; 340:40-10-2. Client, worker, and provider electronic benefit transfer (EBT) responsibilities; and 340:40-13-5. Child care provider contracts. Public Assistance Procedures (all programs):  340:65-3-2.1. Counting days for […]

Overpayment

Overpayment – an overpayment claim occurs when a household receives more benefits or a child care provider receives more payment than it is entitled to receive.

Inquiry

Inquiry – a request for information from an individual who does not complete an application. Policy regarding this term is located at: Public Assistance Procedures (all programs): 340:65-1-3. Case records, and 340:65-3-2. Definitions.

Health Insurance Portability and Accountability Act (HIPAA)

Health Insurance Portability and Accountability Act (HIPAA) – Part 160 and Subparts A and E of Part 164 of Title 45 of the Code of Federal Regulations constitute the Health Insurance Portability and Accountability Act (HIPAA) Privacy Rule, which provides protection for the privacy of health information. Policy regarding this term is located at: Administrative […]

UpdatedDisclosure of Information

Disclosure or release of information – Federal and state laws restrict DHS from disclosing client information unless directly connected to program administration. A collateral source may require written authorization from a client before supplying information to DHS. Policy regarding this term is located at: Child Care Subsidy: 340:40-1-5. Disclosure of information. Public Assistance Procedures (all […]

UpdatedDelayed Application

Delayed application – a term used when an application is not approved or denied within the time limit allowed for the program.