hostile client | Quest

Hostile Client De-escalation

Last Updated February 21, 2024

Process for De-escalating a situation with a hostile client.

Subject: Customer Service, Employee Safety Topics: active listening, communication, Customer Service, de-escalation, emotional intelligence, Empathy, hostile client, support staff

Field Manager Process – Client Threat Against Employee

Last Updated August 3, 2023

Procedure for Client Threats

Subject: Leadership, Management Topics: client threat, Field Manager Process, hostile client, Incident Report, Workplace Violence

Safety – Surviving an Active Shooter Event

Last Updated December 8, 2023

Subject: Employee Safety Topics: active shooter, avoid, defend, deny, gun, hostile client, office safety, office security, Safety, security, Video, Violence