Topic: emotional intelligence

Hostile Client De-escalation

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Process for De-escalating a situation with a hostile client.

Subject: Customer Service, Employee Safety Topics: , , , , , , ,

Emotional Intelligence

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Emotional Intelligence Overview

Subject: Communication, Customer Service, Management Topics: , , , , ,

LeadUp Program

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Provide information on LeadUp program and link to website.

Subject: Leadership Topics: , , , , ,