UpdatedOral Communication of Work Registration and ABAWD

Policy Changes related to July 2021

Hostile Client De-escalation

Process for De-escalating a situation with a hostile client.

Field Manager Process – Cascading Information

Sharing of information to staff.

Emotional Intelligence

Emotional Intelligence Overview

Staff Meeting Tips for Supervisors and CDs

Time is valuable! Meetings are an investment of resources and time that should earn a profit—a more engaged workforce, open communication and increased job satisfaction. As the meeting leader, it is your responsibility and role to encourage positive participation from all team members; promote open, transparent dialogue; and frame the meeting and language in a […]

Phone Strategies

Phone Strategies

The Feedback Model

Utilizing the Feedback Model invites clarity rather than conflict.

The Importance of Active Listening

Active listening is a model for respect and understanding and is a way to gain information and perspective. Access The Importance of Active Listening document .

Hints for Active Listening

5 Hints for Active Listening

Microsoft Outlook 2010: How to Create an Email Signature Line

Instructions on Creating Signature Lines for Emails