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Oral Communication of Work Registration and ABAWD

Last Updated March 7, 2024

Policy Changes related to July 2021

Subject: SNAP Topics: ABAWD, communication, Eligibility, Exemptions, Good Cause, Interview, maintain eligibility, regain eligibility, SNAP, Work Registration

Hostile Client De-escalation

Last Updated February 21, 2024

Process for De-escalating a situation with a hostile client.

Subject: Customer Service, Employee Safety Topics: active listening, communication, Customer Service, de-escalation, emotional intelligence, Empathy, hostile client, support staff

Emotional Intelligence

Last Updated February 21, 2024

Emotional Intelligence Overview

Subject: Communication, Customer Service, Management Topics: communication, conflict management, emotional intelligence, Empathy, self-awareness, social skills

Staff Meeting Tips for Supervisors and CDs

Last Updated April 28, 2021

Time is valuable! Meetings are an investment of resources and time that should earn a profit—a more engaged workforce, open communication and increased job satisfaction. As the meeting leader, it is your responsibility and role to encourage positive participation from all team members; promote open, transparent dialogue; and frame the meeting and language in a […]

Subject: Management Topics: action items, agenda, communication, delegation, open communication, sharing of information, Staff meeting. Management, supervision, time management

Phone Strategies

Last Updated May 10, 2024

Phone Strategies

Subject: Time Management / Organization Topics: communication, Customer Service, organization, organization strategies, Organization tips, phone, Phone Calls, Telephone, time management

The Feedback Model

Last Updated July 13, 2017

Utilizing the Feedback Model invites clarity rather than conflict.

Subject: Communication, Empathy Topics: assumptions, communication, conflict, conversation, de-escalation, emotions, feedback, feelings, Relationships

The Importance of Active Listening

Last Updated February 3, 2017

Active listening is a model for respect and understanding and is a way to gain information and perspective. Access The Importance of Active Listening document .

Subject: Collaborative Coaching, Communication, Remote Supervision Topics: active listening, communication, Listening, remote supervision, respect, understanding

Hints for Active Listening

Last Updated February 3, 2017

5 Hints for Active Listening

Subject: Collaborative Coaching, Communication, Remote Supervision Topics: active listening, Collaborative Coaching, communication, remote supervision

Microsoft Outlook 2010: How to Create an Email Signature Line

Last Updated April 25, 2017

Instructions on Creating Signature Lines for Emails

Subject: Microsoft Outlook 2010, Remote Supervision Topics: communication, email, Outlook, Professionalism, signature line

Microsoft Outlook 2010: How to Set Up Automatic Replies (Out of Office Assistant)

Last Updated April 25, 2017

Instructions on Setting Up Automatic Replies

Subject: Microsoft Outlook 2010, Remote Supervision Topics: Absence, automatic replies, communication, email, leave, notification, Outlook