Policy Changes related to July 2021
Process for De-escalating a situation with a hostile client.
Sharing of information to staff.
Time is valuable! Meetings are an investment of resources and time that should earn a profit—a more engaged workforce, open communication and increased job satisfaction. As the meeting leader, it is your responsibility and role to encourage positive participation from all team members; promote open, transparent dialogue; and frame the meeting and language in a […]
Utilizing the Feedback Model invites clarity rather than conflict.
Active listening is a model for respect and understanding and is a way to gain information and perspective. Access The Importance of Active Listening document .
5 Hints for Active Listening
Instructions on Creating Signature Lines for Emails