Work-Related Barriers
Some things that hinder empathy are related to…
Lack of Experience:
- New employees sometimes don’t have the work experience it takes to be empathetic; and
- Other workers sometimes don’t have the life experience it takes to be empathetic.
Lack of Knowledge:
- Some workers don’t know how to act on their empathy.
Work-Related Solutions
Some simple ways we can address the work-related barriers to empathy are to…
Educate yourself about…
- Client challenges, needs, differences, etc.;
- DHS programs and services
- Community resources.
Seek Assistance:
- Find a mentor;
- Shadow other more experienced workers or supervisors;
- Ask a coach; or
- Have someone observe your interactions.
Be Prepared:
- Build confidence about policy and procedures;
- Practice honest, accommodating interpretation of policy.
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