When Silence Isn’t Golden

We’ve all heard the statements, ‘silence can be deafening’ and ‘silence speaks louder than words.’ This is even more evident while on a phone call. Think about the times you’ve been placed on hold and how it made you feel. Did your level of agitation or frustration increase the longer you were on hold? Now […]

Which One Are You?

Can you show compassion to a caller?

The Other Side of the Phone

We most likely speak to clients and/or co-workers on the phone every day we come to work. It’s hard enough to try and decipher what’s going on in someone’s personal life when face-to-face, let alone over the phone. Yet our first instinct is to get irritated if we feel the person on the other side […]

Empathy Overview

Empathy can have a profound effect on the way you build relationships

Empathy: A Client’s Perspective “The Other Side of the Desk”

There are many other sources of information you can access concerning Compassion. A resource that might be applicable include: A Client’s Perspective “The Other Side of the Desk”

Compassion – Self Care

Compassion – Self Care

Empathy – Barriers & Solutions: Systemic

Systemic Barriers Some things that hinder empathy can be caused by the process itself. For example. You or your client has had a difficult past experience that affects both perception and behavior. We all have other responsibilities (e.g., deadlines, meetings, etc.) that compete for our time and energy. The atmosphere is hectic where we work […]

Empathy – Using Stories

As you see instances where empathy and compassion are used, document the story and use your stories to teach younger or less experienced workers. By sharing real life examples of compassion, we influence the future culture of DHS. There are hundreds of stories of compassion to draw from right where you live. Several AFS & […]

Empathy – Barriers & Solutions: Work-Related

Work-Related Barriers Some things that hinder empathy are related to… Lack of Experience: New employees sometimes don’t have the work experience it takes to be empathetic; and Other workers sometimes don’t have the life experience it takes to be empathetic. Lack of Knowledge: Some workers don’t know how to act on their empathy. Work-Related Solutions […]