Sympathy-vs-Empathy

Sympathy is feeling “for” someone, ie. “I feel so bad for you.” “That thing that happened to you is awful.” A sympathetic response to someone’s circumstances may include an “at least ______” statement within the listener’s attempt to put a silver lining on the bad situation, hoping that it will make the other person “feel […]

Empathy – Barriers & Solutions: Work-Related

Work-Related Barriers Some things that hinder empathy are related to… Lack of Experience: New employees sometimes don’t have the work experience it takes to be empathetic; and Other workers sometimes don’t have the life experience it takes to be empathetic. Lack of Knowledge: Some workers don’t know how to act on their empathy. Work-Related Solutions […]