Topic: Jason Shaw
We’ve all heard the statements, ‘silence can be deafening’ and ‘silence speaks louder than words.’ This is even more evident while on a phone call. Think about the times you’ve been placed on hold and how it made you feel. Did your level of agitation or frustration increase the longer you were on hold? Now […]
Can you show compassion to a caller?
We most likely speak to clients and/or co-workers on the phone every day we come to work. It’s hard enough to try and decipher what’s going on in someone’s personal life when face-to-face, let alone over the phone. Yet our first instinct is to get irritated if we feel the person on the other side […]