OKDHS Live!: SNAP Certification Renewal

The term “SNAP Certification Renewal” is used to describe SNAP benefits in their final month of eligibility.

Recipient Notification

When a case has SNAP benefits due for a SNAP Certification Renewal, an OKDHS Live! Renewal notice is mailed to the recipient.  The OKDHS Live! renewal notice is a one page notice that directs the recipient to the OKDHS Live! Website.

The user may complete their renewal on OKDHS Live! any time after second deadline (Appendix B-2 – Schedule 2) of the month prior to the renewal month until 11:59 pm on first day of the month after their final month’s benefits were received.  See Appendix B-2 for deadlines and next effective date.

For instance, if they had a 12 month cert effective May 01, their final months benefits would be received the following April.  They could start an OKDHS Live! Renewal any time after second deadline in March through May first.

Renewal Process

The recipient may use any internet connection to go to www.okdhslive.org to complete their renewal.  Individuals create their own user id and password to gain access to the OKDHS Live! website.  Information specific to the individual/case record must be entered in order to gain access to case information.  Only cases due for a renewal can be accessed via OKDHS Live!

Worker Assignment

OKDHS Live! uses the Enterprise Worker Association (EWA) database to determine how to assign renewals.

Worker Notification

Once a renewal has been submitted through OKDHS Live! the SNAP section will be placed in application status, the appropriate CWA report will be updated, and a copy of the renewal report will be available through Disc Image.

Worker Action

Each Human Services Center will develop a procedure for processing renewals that best suits the needs of that office.

The OKDHS Live! screens in FACS may be used to view the information submitted during an OKDHS Live! renewal and to send that information to FACS for a case save.

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